Troubleshooting

The transcript is empty

The most common cause is that Google Meet captions never turned on.

• Make sure captions are available in the meeting.
• With the extension, confirm the MeetingJuice panel is open and shows “recording”.
• If you joined late, only the part captured after MeetingJuice started will appear.

The bot didn’t join

• Check the meeting had a waiting room — if so, admit MeetingJuice Notetaker.
• Make sure you launched it from the Workspace add-on side panel inside the Meet call.
• On the Free plan, confirm you haven’t used your 5 monthly bot recordings (Quotas).

The extension panel doesn’t appear

• Confirm you’re on a meet.google.com call.
• Check the extension is pinned and you’re signed in with the right Google account.
• Reload the Meet tab.

My plan shows as Free after upgrading

• Refresh your dashboard. Activation is near-instant after payment.
• If the extension still shows Free, sign out and back in to refresh your session.
• If it persists, contact support with your account email.

A summary won’t generate

• You may have hit your monthly AI action limit (Quotas).
• Very short meetings with little transcript may not have enough content to summarize.

My recording stopped early

• The bot stops when the meeting ends or when you stop it.
• On Free, meetings are capped at 1 hour — upgrade to Pro to remove the limit.

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Didn’t find your issue? Email contact@meetingjuice.com with your account email and the meeting link — we’ll take a look.